Outreach Specialist

Hybrid Community Outreach Specialist

Connect with eligible members virtually, telephonically, and in person to engage them regarding their needs. Begin the intake process, serve as the member’s primary point of contact, and triage them to the Cityblock care team.

• Provide telephonic, virtual, and field‑based outreach and engagement services for eligible members.
• Use the Commons platform daily to review pre‑populated demographic data, document accurate emergency contacts, organize information, and track tasks.
• Collect verbal and written consent from members, initiate the intake process, and facilitate smooth handoffs to the care team.
• Communicate urgent needs and other pertinent information to care teams, members, and their family members.
• Remain mindful of the member’s home or residential environment during onboarding; identify and elevate any safety concerns.
• Provide feedback to the Engagement Operations team to support overall improvements.
• Dedicate weekly administrative time to make regular telephonic outbound calls, plan and schedule field visits, and map travel routes.
• Spend the majority of the week in the field meeting with members.
• Ensure timely entry of visit notes into Commons, return necessary calls, and prepare final details for upcoming shifts.
• On non‑field days, complete additional outbound telephonic calls, wrap‑up tasks, and submit weekly expense reports.
• Consistently meet target goals for monthly member field visits, overall reach rates, overall outbound call volumes, and scheduling/activation attempts.
• Drive member activation, aiming for high completed appointment and activation rates.
• Build and maintain relationships with community‑based organizations to support meaningful referrals.
• Maintain excellent performance averages across quality assurance, soft‑skills, and validation scores.

• Bilingual: fluent in English and Spanish.
• Minimum of 1 year of experience in a similar role.
• Ability to travel throughout New York City and surrounding areas.

• Eligible for health insurance, life insurance, and retirement benefits.
• Participation in the company equity program.
• Paid time off, including vacation and sick leave.
• Hourly rate: $24.00 ‑ $28.00.

Cityblock is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.