Membership Experience Coordinator

# Membership Experience Coordinator Hot Job## Overview Salary Range $28.00 - $28.00 Hourly## Description
** About CORE:
** At CORE: where we were named Top 100 Global Most Loved Workplaces list, published in The Economist. We curate a global community of unlike-minded individuals united by their courage to defy definitions. Our members and Partners are relentlessly curious world builders, change makers, visionaries, leaders, and agents of transformation, who come from a range of thirteen distinct industries. As a community, we are committed to our collective performance, powered by dynamic engagement and exchange.
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* Position Summary:

** The MEC serves as the primary point of contact for members, guests, and staff, ensuring every visitor feels genuinely welcomed and receives exceptional service from the moment they arrive in our CORE: world. As the first and last point of contact, the MEC is dedicated to creating outstanding interactions, handling diverse requests with care, and ensuring every member enjoys a superior experience at all touch-points.

This role involves delivering personalized service, addressing members' needs, and adding meaningful touches to curate transformative experiences, all while adhering to CORE: guidelines.
** The Specifics:
***** Reception Responsibilities
**** Learn and retain member’s name with facial recognition and proactively recognize and stay familiar with the members as well as their habits and preferences.
* Provide a seamless and warm welcome to all members and guests upon arrival and a heartfelt farewell at departure.
* Coordinate front desk operations, including checking in members and their guests across all CORE: platforms, guiding and sending members to the correct destination for member services.
* Responsible for rooming members/guests into Suites, including creating and reissuing room keys
* Check in & Check out all member stays in MEWS
* Assist in member Suite check-out process by escorting the member and assisting with luggage and personal  items
* Respond promptly, kindly, and professionally to member requests or concerns, following up to ensure satisfaction. Report any member dissatisfaction to management and assist with member recovery.
* Ensure that all guests entering CORE: are properly announced. Politely and professionally request guests to step aside and wait while verifying their names if the names were not provided in advance by the member.
* Maintain current knowledge of all platforms to efficiently retrieve, record, and communicate relevant information to both members and partners.
* Offer and execute alternative solutions promptly if unable to fulfill a specific request with a yes-culture mentality.
* Stay informed about all CORE: spaces, including detailed knowledge of reservations, private events, cultural happenings, and building updates.
* Float in CORE: spaces to build connections with members by gathering intelligence to enhance profiles and create memorable experiences tailored to their preferences through organic interactions.
* Support the development of CORE: member intelligence by entering information into Salesforce
* Maintain a relentless curiosity about CORE: member profiles and follow up with daily intelligence targets
* Address members' needs, and adding meaningful touches to curate transformative experiences.
* Ensure that members are properly checked in for their reservation, and escort them to their assigned table; pulling out chairs and assisting with tables.
* Precisely inform members of waiting times and respect the order of arrival of members and guests. Ensure members and guests are swiftly and effectively cared for.
* Offer coat check assistance to all members and guests with coats, bags, luggage, umbrellas, etc. Perform routine table checks.
* Maintain reservation chits.
* Update the status of all tables to the host stand throughout service.
* Maintain a clean and orderly host desk with all restaurant collateral fully stocked at all times.
* Assign members and guests to preferred tables, while curating the room and understanding dining room flow and equal distribution among servers.
* Observe and anticipate members’ and guests' needs
* During CORE: spaces rotation, update member check in depending on location.
* Accurately manage messages, packages, and the organization of Lost & Found and member-kept items.
* Assist with inventory management.
* Monitor and maintain cleanliness, sanitation, and organization in work areas.
* Be knowledgeable about operating…