Customer Service Representative

General Summary

Services customers through various teller transactions. Provides customer service to retain and grow customer relationships. Cross-sells products and services and identifies business opportunities for referrals to appropriate personnel.

• Services customers through various teller transactions including, cashing checks, processing deposits and accepting various payments.
• Sells treasurers’ checks, money orders, etc.
• Provides customer service to retain and grow customer relationships by acknowledging and greeting customers in a friendly and courteous manner.
• Responds to and follows through on customer inquiries in a timely and professional manner.
• Identifies customer products and service needs to enhance customer relationships while achieving the Bank’s financial goals by actively participating in all sales promotions.
• Identifies business opportunities and refers customers to appropriate personnel including Tioga State Investment Services, Commercial Loans, Mortgage Originators and Consumer Loans.
• Maintains an accurate cash drawer in accordance with balancing and cash handling standards.
• Produces accurate work documentation impacting other internal departments as well as external customers.
• Balances the vault and ATM machine(s).

• Maintains a thorough knowledge of the features and benefits of all bank consumer products and services.
• Maintains a knowledge of and adheres to all policies, procedures and regulations that govern the retail banking function.
• Maintains a working knowledge of all applicable software, systems and equipment.
• Participates as necessary to ensure that the offices’ daily responsibilities are met.
• Ensures supplies are replenished in a timely manner.
• Promotes a positive team environment by exhibiting the Banks Core Values.
• Performs other duties as assigned.

Job Specific Knowledge, Skills & Abilities:

• Exceptional customer service and interpersonal skills
• Ability to read, write and speak English effectively; effective communication skills
• Ability to perform basic math (add, subtract, multiply, divide)
• Proficient eye‐hand coordination and manual dexterity
• Proficient ten‑key skills and data entry skills
• Attention to detail and accuracy skills
• Ability to prioritize, organize and multi‑task
• Ability to continually increase work speed while maintaining accuracy
• Ability to maintain use of discretion
• Ability to operate various office machines
• Ability to lift approximately fifty (50) lb of coin.
• Knowledge of bank consumer products and services, along with the operating polices and procedures that impact these products
• Ability to recognize customer product and services needs; basic sales skills

• A high school diploma or equivalent required
• 6‑12 months related experience normally preferred (Retail sales, customer service and cash handling)
• Completion of the Principles of Banking course between the first and third year of employment

Veterans / Disability