Customer Success & Enrollment Coordinator; NYC)

Join Our Movement to Inspire the Next Generation!

Kids in the Game sport and enrichment-based programs can be found in schools and communities across New York City, serving thousands of children every year. Our goal is to provide positive experiences and opportunities through sports and creative play. We inspire kids to embrace new experiences, adopt a healthy lifestyle, and build integrity. Our work is focused on achieving five ultimate impacts:

• Enhancing emotional intelligence
• Creating a positive sense of self
• Developing NYC into the nation’s top talent hub
• Integrating our communities
• Narrowing the income inequality gaps

We believe that what sets us apart is who we are and how we connect with people. We are a Certified B Corporation and we’re committed to doing business for good. We are striving every day to have a positive impact in the lives of our youth, and we believe that it all starts with being the best part of their day.

To learn more about our programs and our team, visit

What We’re Looking For

We’re looking for a Customer Success & Enrollment Coordinator to oversee the customer success and registration/enrollment processes for our after school programs, sports classes, and summer camps, which total 30-40+ programs each year. This includes managing registration data for 1,000+ students attending after school and sports programs every school year, as well as 2,500+ campers attending our 13+ summer camp locations.

The ideal candidate has a background in customer service (phones, emails), program registration, document management, implementing registration and communication systems, Excel/Google Sheets data entry and analysis, and the ability to learn new registration tools quickly and build reporting processes in order to teach others.

The Customer Success & Enrollment Coordinator will work with both new and returning families, guiding them through the enrollment process, ensuring that families are registering for the programs and services they need. This role involves managing the participant registration process and related databases, analyzing enrollment data, assisting families throughout the enrollment process, supporting the scholarship application process, representing Kids in the Game at recruiting / registration events, and providing customized support and assistance for registered families.

In addition to driving enrollment operations, the Customer Success & Enrollment Coordinator acts as the team leader and operational anchor for a distributed customer service team. The Customer Success & Enrollment Coordinator will guide families through the enrollment process while directly managing, training, and empowering remote support staff to deliver high-quality, empathetic customer care across all communication channels.

This is a full-time OT non-exempt role based in New York City and requires in-person work at least 4 days per week. Our regular schedule is Monday - Friday from 9am - 5pm. Evening and weekend work may be required to meet project deadlines as well as complete professional development requirements.

Customer Success & Team Leadership:

• Direct, support, and mentor a distributed customer service team (handling phone, email, chat, and data entry) to maintain high standards of responsiveness and quality service.
• Delegate incoming inquiries, manage daily shift schedules, and oversee the customer service Slack channel to ensure prompt, smooth communication across the distributed team.
• Onboard, train, and continuously coach customer service representatives on program details, communication tone, and system tools. Conduct regular quality check-ins and performance reviews.
• Act as the primary escalation point for complex or sensitive customer service issues, stepping in to resolve…