Account Specialist

The Best Experience Company Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities.

So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!

The Best Experience Company Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities.

So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you! Mecho and SWFcontract, the commercial brands under Springs Window Fashions’ Commercial Business Unit, are industry leaders in commercial solar shading, commercial grade blinds and intelligent control systems. Known for innovation, design excellence, and sustainable solutions, we’ve partnered with architects, designers, engineers, and developers for decades to deliver high-performance window management systems that transform spaces.

Our products are brought to life through a trusted network of dealers and specifiers, shaping projects across healthcare, education, corporate , government, and more. As the leading commercial window coverings provider in North America, we are proud to pioneer advancements in manual, motorized and automated solutions that prioritize occupant comfort, energy efficiency, and design flexibility.

We are currently looking for an Account Specialist to join our Account Management Team. The role of the Account Specialist is to support the Best Experience philosophy by building and maintaining positive business relationships. Encompasses, but not limited to, customer support, training, mentoring, high level presentations to customers .

• Provides all aspects of customer service to specific key accounts, i.e., this includes, but is not limited to problem resolution, follow through and shipment expediting , public relation calls and training (customer service reps and influencers).
• Provides ongoing account specific training on policies/programs, etc., to insure continued knowledge to customer service reps.
• Daily communication, both verbal and written, to internal/external customers (senior level management, Merchants/Buyers, Directors, Account Managers, etc.). Communication can include rollout issues/concerns. Work cross functionally to support and communicate account specific needs regarding the NPS process.
• Gain feedback from account influencers to recommend program/policy changes to Account Managers.
• Define and/or interprets customer program / policy to the satisfaction of both the customer and the Company to assist the CSR with problem resolution.
• Anticipate and respond to customers’ needs by proactively identifying potential problems/concerns and working with cross functional departments to resolve .
• Communicates to management problems affecting the quality of service provided to assigned accounts. Analyze feedback and recommend possible solutions .
• Order, claims, and return account management

• At…