Navan Pro Consultant Job New York New York USA,Customer Service/HelpDesk

Location: New York

About the Role
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel.

What you’ll do
Service Expectation

Provide a dedicated, consistently high level of service to all clients tailored to their individualrequirements with a desire to always exceed client expectation.
Effectively manage your workload to meet all deadlines as required, either set by the client or withinR&M
Ability and willingness to service different client industry sectors across the wider business
Demonstrate innovative thinking and provide a consultative approach
To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service
To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology

Operational Excellence

Manage your own full client portfolio to the highest R&M and Navan standard, demonstratingextraordinary customer service to your wider team
Pro-actively build meaningful and long-lasting relationships both internal and external
Identify and implement opportunity to add value to each booking
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-dateknowledge of industry innovations (e.g., airline direct connect)
Working with IFD (International Fares Desk) to proactively identify cross market and local inventorydifferences
Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveragingsupplier relationships to gain the best result
Monitor all bookings for further saving opportunities up until completion of the trip
Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience
Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-dateknowledge of industry innovations (e.g., airline direct connect)
Monitor all bookings for further saving opportunities up until completion of the trip
To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintainedamongst the team
To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings
Demonstrate proactive thinking when providing travel solutions
Able to provide cost effective solutions across all aspects of travel
To always comply with the client policies and guidelines
Achieve SLAs for all accounts
Regular interaction with overseas colleagues
Apply Quality Control procedures and processes in line with company and GREC requirements

What We’re Looking For

Previous VIP experience is preferred
Skills assessment results will be considered
Exceptional telephone manner and written skills
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has a proven record of experience in a core business travel environment
Fully conversant with one or all GDS systems;
Sabre, Galileo, Amadeus
Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings
Comprehensive knowledge of the travel industry and products in the market includingdifferent aircraft types and cabins
Knowledge of Low-Cost Carriers in the market and their different products available
Fully conversant with various rail, black car, LCC, OTA booking systems
Have a ‘team player’ approach to an office environment
Experience in using MS software packages
Ability to build an exceptional rapport with all clients
Excellent attention to detail
Have an enthusiastic approach and…