Medical Receptionist Floater - Queens

Full Time Medical Receptionist Floater – Queens Offices

ENT and Allergy Associates, LLP and Hümi are seeking a self‑motivated, people‑friendly Medical Receptionist Floater to support our clinical offices in Astoria, Bay Ridge West, Forest Hills, Fresh Meadows, and Manhasset.

• Travel to designated locations assigned by regional managers each week.
• Cover as Patient Representative, Switchboard, and Surgical Coordinator when on site.
• Assist the Practice Site Administrator with all front‑office tasks and special projects.
• Serve as on‑site liaison for the Operations Department during mergers, acquisitions, and go‑live events.
• Prepare the office in the morning by powering up equipment, turning phones on service, and collecting messages.
• Answer incoming calls, book appointments for physicians, audiology, and allergy services, and take messages as needed.
• Generate and update daily appointment schedules; maintain accurate records of no‑shows, double bookings, and weekly logs.
• Greet all patients, verify identification and insurance details, and ensure completion of required paperwork.
• Enter patient information promptly; spot‑check incomplete records before patients leave the office.
• Scan all paperwork into the EHR system and verify insurance coverage at each visit.
• Update patient records for changes in address, phone number, or other pertinent information.
• Verify that HMO patients have a valid referral before being seen.
• Create and update patients’ Next Gen and EHR charts.
• Collect and distribute all incoming faxes, mail, and deliveries.
• Maintain a neat waiting room and ensure phones remain on service.
• Inform service of on‑call status and lock all doors as required.

• Capable of working independently.
• Willingness to travel between offices.
• Strong interpersonal skills with a variety of patients and staff.
• Ability to assist the department during high‑pressure situations.
• Excellent multitasking and prioritization skills.
• Flexible with work hours and schedule changes.

The schedule may vary daily based on the office or physician being covered. The role requires weekly travel to the designated locations.

• Medical, Dental, and Vision insurance.
• Company‑paid long‑term disability.
• Flexible Spending Account.
• Company‑paid life insurance; voluntary life insurance.
• 401(k) retirement plan.
• Pet insurance.
• Floater‑specific benefits: $5,000 car allowance, mileage, parking, and tolls reimbursement, and $75 per month phone reimbursement.

ENT and Allergy Associates is an equal opportunity employer and participates in the E‑Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.