Usher

Job Title and Employer

Usher – Aladdin (Broadway) at The New Amsterdam Theatre.

Friendly, enthusiastic, and reliable individuals with strong communication skills are needed to join the Ushering Team. All applicants must be able to work a flexible schedule including matinees, nights, weekends, and holidays.

• Meet, greet, and welcome guests to the New Amsterdam Theatre.
• Polite directing and escorting guests to their seats and various areas within the theatre.
• Providing guests with programs and other relevant materials, including inserting materials into programs.
• Checking assigned section for cleanliness.
• Visually sweeping the theatre to check for potential safety issues and lost and found items.
• Enforcing appropriate house rules.
• Flexibility with schedule changes and assignments, which may include aisle directing and seating on the Orchestra, Mezzanine, and Balcony levels, as well as audience exits.
• Working occasional special events on short notice.
• Assisting guests with disabilities following proper procedures.
• Attending pre‑event Usher meetings and other trainings as required by management.
• Demonstrating or learning in-depth knowledge of the New Amsterdam Theatre and the safety and evacuation procedures from all points within each venue.

• At least 1 year of experience in a customer service environment.
• Excellent communication and guest service skills.
• Passion for interacting with and providing an inclusive, high‑quality experience for guests from diverse backgrounds.
• Ability to work in a fast‑paced, ever‑changing environment.
• Positive attitude and ability to work as a team player.
• Capability to learn, possess full knowledge of, and follow all Guest Service procedures and guidelines.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Ability to work a flexible schedule including matinees, nights, weekends, and holidays.
• Commitment to being available for a minimum of six total shifts per week; each shift is defined as 4.5 hours in length.

Shifts are defined as 4.5 hours in length; commit to a minimum of six total shifts per week. Regular weekly shifts (subject to change) include:

• Tuesday Evening: 5:30–10:00pm
• Wednesday Matinee – 11:30am–4:00pm
• Wednesday Evening: 5:30–10:00pm
• Thursday Evening: 5:30–10:00pm
• Friday Evening: 5:30–10:00pm
• Saturday Matinee: 12:30–5:00pm
• Saturday Evening: 6:30–11:00pm
• Sunday Matinee: 1:30–6:00pm

This is a union‑affiliated position. Upon 31 days of accepting the Usher role, the employee will need to join IATSE Local 306.

Pay rate: $16.68 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

The Walt Disney Company is an Equal Opportunity Employer.