Part-Time House Manager Vineyard Theatre , NY

The Vineyard is a non-profit Off-Broadway theatre committed to creating an artistic home for daring and diverse artists, to nurturing their unique voices, and to engage our audiences and community in dialogue by producing work that pushes the boundaries of what theatre can be and do. The Vineyard is the recipient of special Drama Desk, Obie, and Lucille Lortel Awards for artistic excellence with 11 shows transferring to Broadway.

Learn more about us at (Use the "Apply for this Job" box below). ineyardtheatre.org .

Our Audience Services team is critical in ensuring that our patrons are receiving the best in customer service care. This team develops relationships with and provides personalized service to our members, and ensures a positive experience for our patrons, both during ticket purchasing and at performances.

We are seeking one individual to join our team as a part
-time H ouse M anager for our upcoming production . We are looking for someone to work 2-3 shifts per week. This is a temporary position with the possibility of being extended based on the interest of the employee and the needs of the theatre .

Preferred

Start Date:

Mid-October

End Date: TBD

• Greeting and directing patrons and supervising the flow of traffic throughout the space
• Ensuring that the building and its occupants are adhering to fire safety rules and regulations
• Communicating instructions and information to the public in a clear and friendly way
• Ensuring excellent customer service from front-of-house staff and volunteers
• Working closely with Box Office to troubleshoot all ticket problems and patron complaints
• Maintaining the appearance of the lobby and all public areas; communicating with facilities and production teams as necessary to ensure the correct environment
• Resolving patron conflicts before, during, and after the performance
• Training and supervising ushers
• Supervising concessions and merchandise sales and reconcilation
• Coordinating with stage management before and during the performance
• Maintaining ticket-scanning equipment, walkie-talkies, etc.
• Providing leadership in emergency situations and communicating with authorities and theater management as needed
• Maintaining a thorough knowledge of emergency preparedness and evacuation procedures as they relate to all persons within the venue

• Previou s relevant experience, including House Management or Stage Management positions
• Exemplary customer service and communication skills
• Ability to creatively problem solve, anticipate needs, and work well under pressure
• Excellent communication skills and the ability to provide high-quality customer service in a fast-paced environment
• Strong leadership skills and the ability to self-manage
• Solid computer and organizational skills; strong written and verbal communication
• Ability to work primarily evenings , weekends , and holidays with a schedule that changes based on the needs of the given production
• Able to lift 25lbs, sit, stand and walk for extended periods of time including navigating multiple sets of stairs
• Familiarity with the non-profit and commercial theatrical industry
• FDNY F-03 and S-95 certificate of fitness required, but may be attained after hiring
• A successful applicant will be able to articulate a commitment to advocating for diversity, equity, and inclusion in their work

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