Customer Success Summer Intern

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• Strong analytical skills with the ability to interpret data and generate insights
• Ability to present high-level information as well as detailed demonstrations of products & services
• Excellent verbal and written communication and presentation skills
• Proficiency in Microsoft Office Suite (Excel, Word, Powerpoint)
• Ability to work both independently and within a team environment, with focus and high attention to detail
• Familiarity with customer relationship management systems (ie Salesforce, Gainsight) is a plus, but not required
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

• Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field
• Graduation date of December 2027 - June 2029
• You must be available to work in a hybrid role in New York from June 7 – August 13

You will gain hands-on experience in customer success strategies and operations

• Contribute to improving customer satisfaction and retention rates
• Assist in onboarding new clients, ensuring a smooth transition and setup
• Help manage customer inquiries and issues, coordinating with the relevant teams
• Support the Customer Success team in creating and updating customer success plans and documentation
• Contribute to the analysis of customer data to identify trends, opportunities and areas for improvement
• Support the team in developing and implementing strategies for customer retention and expansion
• Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions
• Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials

Customer Success is critical to our short-term and long-term goals as an organization. Simply put, we are successful when our clients realize continued value from our solutions and services. We are looking for Customer Success Management interns who will play a pivotal role in supporting our Customer Success Management and Digital Engagement teams. You will be responsible for a variety of tasks that will enhance customer experience, improve engagement, and contribute to operational efficiencies.

This internship provides an excellent opportunity to gain hands-on experience in Customer Success, Operations, and data analysis. In the team you will be joining, Customer Success Managers act as a true customer advocate, empowering clients to achieve their desired outcomes when utilizing our KYC and Data Apps solutions, taking a proactive & strategic approach to ensure both client and…