Moderator Success Lead

Location: NYC, (Hybrid) in office near Penn Station, Tuesday-Thursday

Type: Full-time

Reports to: Yael Bushoy (Director of Moderator Experience)

Compensation: $80K to $110K depending on experience, plus an individual performance bonus

Hampton is a private network for high-growth founders running tech-enabled companies with $3M+ in revenue.

Our members are ambitious builders scaling successful companies looking for more than just tactical advice or transactional networking. They want depth. They want peers who truly get it. They want a place where they can talk about the wins, the screwups, the quiet doubts, and the "okay... what now?"

They're scaling businesses, but they also know that their next 10x comes from growing themselves as leaders. That's why they join Hampton.

At the center of Hampton are Core Groups: small, hand-curated circles of founders who meet in person every month to work through their hardest challenges, trade unfiltered feedback, and hold each other accountable at a level that only true peers can. This is where trust is built, breakthroughs happen, and the real value of Hampton comes to life.

We're hiring a Moderator Success Lead to own Hampton's frontline relationship with our moderator network. In a world racing toward AI automation and digital scale-at-all-costs, this role is intentionally human-first, built around depth, nuance, and the kind of emotional intelligence that can't be automated.

Each Core Group is led by a Moderator: a seasoned operator, typically an ex-founder, CEO, or executive, who's earned the credibility to sit in a room with high-growth founders and lead hard conversations.

The Moderators who lead our in-person Core Groups are the engine behind Hampton's most valuable product, and keeping our Core Groups exceptional is the whole job.

Every great moderator directly shapes the experience of an entire Core Group. That's 8 founders who get more breakthroughs, deeper connections, and compounding value from their Hampton membership. Moderators set the morale, energy, and groundwork for their groups. The right person in this role doesn't just support a Moderator, they shape the culture of the Hampton community as a whole.

This is the second of two Moderator Success Lead seats, and the two are peers. Each Lead owns a portfolio of cities outright rather than a slice of the process, working directly with all the Moderators in those cities to ensure the highest experience for all their members.

• Own your portfolio end to end. You'll hold a set of Hampton chapters and every Moderator in them, from sourcing and hiring through onboarding, ongoing development, triage, retention, and exits. One Moderator, one point of contact, and that point of contact is you. You'll also own the logistics that keep it all running: supporting group launches, coaching moderators through group dynamics, and helping them welcome new members into their groups.
• Own operational rigor. Run the cadences, manage moderator issues, and make sure nothing falls through the cracks. You own day-to-day execution of training and ensuring moderators run healthy Core Groups.
• Monitor moderator health across the portfolio. Track health scores and engagement signals, spot what's off before the numbers confirm it, and partner with the Director of Moderator Experience on development and coaching plans.
• Run the hard cases. Your chapters are smaller and spread wider, so a single departure is a full search and a struggling group can't be reshuffled locally. Group merges, retires, and moderator exits will land with you. You'll run them cleanly and keep the relationship intact.
• Build the bench before you need it. Every chapter is its own candidate market. You'll be sourcing and…