Team Lead, Insurance

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations se are best summed up in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations se are best summed up in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Are you focused and committed to helping people? Do you love to problem solve issues for customers? How would you like to be part of a fast growing team with the ability to learn and develop new skills? The Team Lead will support customer requests related to Justworks’ Ancillary benefits, ensuring the team is supported through ongoing training and assistance with complex issues.

They will work closely with the Benefit Operations Manager to highlight trends and opportunities for process improvements. This position will be responsible for ensuring the day-to-day productivity and support of a number of different processes related to benefit operations. The Team Lead will work closely with Sales, Customer Support, Engineering, and Legal teams  ideal candidate will have a desire to help others, a curiosity to learn, and an interest in supporting and mentoring others.

We're united by shared goals and shared motivations se are best summed up in our product and in our team. Read more here.

• Day to day Partnerships work:
  • Oversee day-to-day team benefits operations including:
    • Leading recurring stand‑ups
    • Assigning out and tracking incoming and outgoing ticket metrics and SLA adherence
    • Periodically checking ticket responses to ensure continuity of processing
    • Answering/taking on ad hoc emails and escalated tickets as needed
  • Consistently evaluate current processes and create new policies surrounding servicing guidelines
  • Track and maintain external and internal partner SLAs
  • Ownership over internal tickets and emails
    • Monitor and report ticket statuses, SLA issues and other KPIs on a weekly, monthly and quarterly basis
    • Resolve associate inquiries or escalations for ticket and email‑based responsibilities
  • Ownership over team members Learning and Development
    • Maintaining and improving reference and training materials
    • Identifying trends and providing additional training when necessary
    • Manage new hire onboarding and training schedules
  • Lead partner calls including relaying weekly operational issues, feedback, and questions
• Other internal team interactions:
  • Triage incoming issues/inquiries to identify need for Prod/Eng/Legal intervention and escalating…