Customer Success Director, Customer Data Platform; CDP

We are Rokt. We are the global leader in ecommerce, on a mission to make every transaction more relevant. We’ve built our business around the Transaction Moment™, the span from cart to confirmation where customer attention and intent peak, and where more than 90% of a business's ancillary revenue potential sits untapped.

The Rokt Brain leverages advanced machine learning to determine the next best action for every customer in real time across the Rokt Network, powering 13 billion transactions a year for brands like:
Live Nation, Fanatics, Macy's, AMC Theatres, Pay Pal, Uber, Hulu, Albertsons and more. Since 2012 we've grown from a Sydney startup, to a $3.5B company with 700+ Rokt'stars across eight offices and 15 markets, sustaining a Compound Annual Growth Rate of 40%+ for over a decade.

At Rokt, we practice transparency in career paths and compensation, which is why we have a well-defined career ladder with clear compensation and career paths based on competency and ability.

Target total compensation ranges from $262,000 - $390,000, including a fixed annual salary of $165,000 - $220,000, variable quarterly compensation, an employee equity plan grant, and world-class benefits. This is the expected range for the role. Final compensation is determined by the level assessed through the interview process and based on how your experience and skills map to our career ladder.

Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.

Rokt mParticle is widely recognized as one of the leading real-time customer data platforms (CDP), serving hundreds of global brands and helping them turn data to insights and insights to action. In January 2025 mParticle merged with Rokt and became Rokt mParticle. Your work would directly impact the continued growth and success of the CDP.

Rokt mParticle is looking for an experienced Customer Success Director to work with our top tier customer base which includes some of the world’s best consumer-facing brands at a global level. You will report into the Head of GTM mParticle. Our Customer Success team is tasked with strengthening and expanding our relationships at all levels of the client organization. The candidate qualified for this role has proven experience supporting high revenue, large scale customers, on a global level.

This is an individual contributor role with the potential to materialize into people leadership overtime.

An ideal CSD possesses a clear understanding of the partners' organization and their overall business strategy, and has frequent dialogue with key stakeholders. The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer’s business needs & articulate the value of an enterprise platform to collect and connect data for consumer-focused initiatives.

This is a highly collaborative individual who works closely with mParticle’s Solutions, Sales & Product teams to provide client feedback and influence our product roadmap. Success in this role is defined by client retention, expansion and satisfaction

We are an AI-first company. We're a team of builders. That means the person who spots the problem is usually the person who fixes it, and "someone should build a tool for that" is treated as a volunteer sign-up sheet. We use AI and automation tools to move faster, and expect you to figure things out when the path isn’t obvious.

If you prefer established processes and clearly defined lanes, you probably won’t like it here.

The Customer Success team uses AI as an account intelligence partner to synthesize customer activity, assess account…