Guest Service Attendant

Guest Service Agent

Position Summary:

Our client, a high end private athletic club founded in the 1800s with over 8000 members is seeking two Guest Service Agents to provide exceptional service to their esteemed members and guests.

• Assist members/guests with check in and out
• Arrange and confirm reservations
• Answer direct phone calls
• Promptly and effectively deal with members/guest’s requests and concerns
• Be knowledgeable of all special room promotions
• Assist with any inquiries regarding local entertainment, restaurants and/or transportation
• Ensure that our members/guests have a positive experience from check in to check out
• Responding to e-mails and voicemails
• Creating reservations for overnight accommodation, conference rooms and shuttle buses
• Being a source of information to guests on various matters such as facility information

• High School diploma or equivalent; additional certification in hospitality or guest service is a plus
• Must have 2- 3-year Front Desk experience in a customer service or guest-facing role, preferably in a 5-star hotel or private club setting
• Must be able to work a flexible schedule including holidays, weekends, and overnight
• Excellent communication and interpersonal skills, with a strong emphasis on guest satisfaction
• Must have a positive attitude, professional demeanor, and appearance
• Must have the ability to multi-task and be able to work well in a team environment
• Proficiency in basic computer applications (MS Office, property management systems)

Benefits:
We offer eligible employees competitive pay and access to a range of benefits and support programs based on assignment type, schedule, length of employment, and eligibility requirements, including medical, dental, vision, prescription coverage, short-term disability, 401(k), employee assistance, childcare assistance, discounts, paid holidays, and longevity bonuses. Depending on the benefit, cost may be paid by the Company, the employee, or shared between both.

EOE:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law.

Applications from members of minority groups and women are encouraged.