Customer Experience Associate

• Own the end-to-end process of resolving customer issues through live chat, email, phone, and direct message
• Collaborate with cross-functional teams to resolve customer concerns efficiently
• Provide clear, empathetic, and effective customer interactions
• Become a product expert across Nestig’s categories, including wallpaper and car beds, safety testing, and assembly
• Advocate for customers by communicating feedback and suggesting product and process improvements
• Provide data-driven insights and reporting to management
• Analyze customer feedback, identify pain points, and improve the customer journey
• Report directly to the Manager, Customer Experience and collaborate with management, operations, and product teams

• 1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company
• Must be able to work onsite in the New York office in Flatiron three (3) days a week (Monday, Wednesday, Thursday)
• Excellent communication skills, both verbal and written
• Passion for customer experience, helping people, and problem solving
• Comfort interacting with people from all walks of life and strong empathy
• Flexibility with changing priorities in a fast-paced environment
• Ability to autonomously manage multiple assignments, meet deadlines, and analyze impact
• Willingness to take on multiple responsibilities
• Self-starter with a team-oriented attitude and ability to stay calm under pressure
• Ability to embody and exercise Nestig's Core Values
• Legal authorization to work in the USA

Demonstrates expertise in customer experience management, effectively resolving issues through various communication channels while advocating for customer needs and providing data-driven insights. Capable of analyzing feedback to enhance the customer journey and collaborating with cross-functional teams.

• Customer Experience Management
• Data Analysis
• Effective Communication
• Problem Solving
• Cross-Functional Collaboration

• Empathy
• Flexibility
• Self-Starter
• Team-Oriented
• Calm Under Pressure

• Customer Feedback
• Customer Journey
• Product Knowledge
• Safety Testing
• Assembly