Call Center​/Customer Service Representative; Phone Support

Position  Type:

Contract/W2

Country:
United States

Location:

Queens, NYPay Rate:
Open Contact Recruiter:

Job Description:

Trigyn's Direct Government Client has openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY.

PLEASE NOTE:

• Candidates will need to be available to work shift schedules as below:
• Shifts are as follows: 6 am - 2 pm, 6:30 am - 2:30 pm, 7 am - 3 pm, 7:30 am - 3:30 pm, 8 am – 4 pm, 8:30 am - 4:30 pm, 9 am - 5 pm, 10 am – 6 pm, 12 pm – 8 pm, 1 pm – 9 pm, 2 pm
-10 pm and 4 pm – 12 am.
• Must be able to work holidays, weekends, overtime and emergencies.

JOB DESCRIPTION:

Selected candidate will provide information to customers, conduct research and perform clerical support.

The responsibilities will include, but not be limited to the following:
• Answer heavy volume of incoming calls.
• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
• Utilize computer databases and information technology systems; research data needed to respond to inquiries.
• Maintain tracking system used to record and monitor inquiries and resolutions.
• Receive complaints from Residents and prepare work tickets regarding maintenance problems.
• Schedule and confirm repair appointments with residents.
• Record and log repair appointments into computer system.
• Perform clerical tasks and computer support as required.

QUALIFICATION REQUIREMENTS:
• 2 - 4 years of experience.
• Minimum Education - HS Diploma or GED from an accredited institution. All foreign education at any level must be certified by the US, Department of Education.
• Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.
• Data entry experience and a minimum of 25 wpm typing skillsNEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLYFor Immediate Response call  or send your resume to RecruiterKSTrigyn-8181-NonITTRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.