Voice Support - Danish Speaker

• Contract Duration: 6 months initially, with potential extensions based on business needs.
• Scope of Services:
  Voice Support/Fulfillment (Voice).
• Level: 2
• Language Requirement:
  Native/fluent Danish speaker. Translation services are not being considered for this opportunity.
• Work Location:
  
  Remote.
• Preferred Resource
  
  Location:
  
  UK preferred; however, the client has no specific geographic restriction.
• Working hours should be: 7 am to 1 pm CEST

• Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities.
• Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
• Meet and improve schedule guidelines (log in, breaks, avail and on call handling time etc.)
• Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Utilize resources to manage transactions, escalating issues appropriately.
• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA's and account expectations.
• Display professional, positive, and courteous phone etiquette.
• Resolve caller's issues accurately and efficiently to minimize call backs.
• Understand and proactively addresses user's concerns, identifying the root of the issue.

• Language Proficiency B2 (Intermediate) or above.
• Excellent Verbal and Written Communication and Customer Support Skills
• Freshers/candidates with domestic BPO experience, 0-6 months experience preferred
• Fair understanding of android and iOS phones is preferred
• Should be ready to work in US shifts hours; 9 hour where the work window may vary between 8am to 6pm EEST (Eastern European Standard Time)
• Computer literate
• Knowledge of Ticketing System experience (Service Now) is an added advantage

High School pass is minimum requirement with Excellent Communication skills

• Training and work location remote.
• Should have a reliable and fast Wi-Fi connection at home.
• Should have a safe and suitable work environment at home
• Should be ready to connect via video during training and 1 on 1 discussions.
• Should have a safe and suitable work environment at home
• Should have input
• Should have input