Service Greeter

Occupational

Summary:

Responsible for immediately greeting customers as they enter into the dealership and directing them to the appropriate department, as well as ensuring an overall exceptional customer service experience

Schedule:

Full-time : 2 shifts available- A full-time, 3-day shift, 7:30am until 9:00pm, that rotates every 4 weeks.

Mon/Tues/Wed for 4 weeks, then Thurs/Fri/Sat for 4 weeks)- A full-time, 5 day shift Monday - Friday

Essential Job Functions:

Perform prior-to-opening tasks in a timely manner, which includes checking early bird box, moving vehicles, checking/filling inventory levels of supplies, unlocking doors, etc.

Immediately greeting all customers and directing them to the appropriate service advisor or team member

Locating pre-written repair order and confirming information with the customer

Moving vehicles where needed (example: moving car out of service drive into service parking after customer has dropped car off)
Monitor customer return times and proactively retrieve cars so that they are waiting for them in the service drive, ready to go.

Washing vehicles and/or wiping them down as requested and needed

When loaner cars are returned; document all incoming mileage and walk around vehicle. Report any damage and the overall condition of loaner to TSMA. Park loaner in customer parking.

Maintain service drive to ensure it is free of dirt, debris, and snow Inspect customer lounge, straightening up of area and refilling coffee/snacks as needed

Filing repair orders

Road testing vehicles

Identify and remove new/used cars in service parking and move to correct location

Qualifications:

Valid in-state drivers license.

Professional personal appearance

Excellent communication skills

Ability to read and comprehend instructions, both verbal and written.

Ability to operate smartphone, tablet and/or PC.