More jobs:
Nursing Home - Concierge
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-05
Listing for:
The Grand Healthcare System
Full Time
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
A leading healthcare and long-term care organization is seeking a customer-focused Concierge to help create an exceptional experience for residents, families, and visitors. This role is responsible for coordinating hospitality services, fostering a welcoming environment, and serving as a liaison between residents, guests, and facility departments.
The ideal candidate is professional, compassionate, and committed to delivering outstanding customer service while building positive relationships throughout the organization.
Key Responsibilities Hospitality & Guest Services- Greet visitors and provide facility tours, ensuring a welcoming and informative experience.
- Welcome new admissions with a personalized greeting and welcome package.
- Coordinate service-related activities to support resident and family satisfaction.
- Conduct rounds throughout the facility to engage with residents, families, and visitors, addressing concerns and enhancing the overall experience.
- Communicate and follow up with department leaders regarding resident or visitor concerns to ensure timely resolution.
- Conduct resident entry and exit surveys to gather feedback and identify opportunities for service improvement.
- Assist in monitoring satisfaction levels and supporting initiatives that enhance the resident experience.
- Ability to thrive in a fast-paced environment.
- Experience in a healthcare, hospitality, customer service, or long-term care setting preferred.
- Strong interpersonal, customer service, and telephone communication skills.
- Excellent verbal and written communication abilities.
- Team-oriented mindset with the ability to build positive working relationships.
- Professional demeanor and willingness to take on new challenges.
- Competitive compensation with bonus opportunities.
- Comprehensive benefits package, including health insurance, retirement savings options, paid time off, and more.
- Opportunities for professional growth and career advancement.
- Ongoing training and development programs.
- Supportive and collaborative work environment.
Hourly Rate: $20-$24 per hour based on experience
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