Grace Hopper - Customer Success

Intuit's Customer Success and Customer Experience teams make sure the voice of the customer drives how we build and improve products used by 100 million people. We're looking for GHC attendees who are passionate about turning customer insight into action and helping Intuit deliver on its promise of powering prosperity.

• Analyze customer feedback and data across the customer journey to identify needs, friction points, and opportunities

• Develop and communicate customer-centric strategies that connect insight to measurable business outcomes

• Partner cross-functionally to prioritize and drive initiatives that improve the end-to-end customer experience

• Craft compelling, data-backed narratives that build stakeholder alignment and drive action

• Benchmark against industry best practices to bring an outside-in perspective to Intuit's customer strategy

• Bachelor's degree or equivalent experience in a related field

• 3+ years of experience in customer success, customer experience, account management, or a related customer-facing strategic role

• Strong analytical skills with experience turning customer data into recommendations

• Excellent communication and storytelling skills, with the ability to influence cross-functional stakeholders

• Experience managing or contributing to customer journey or lifecycle initiatives

• Comfort using AI tools to synthesize customer feedback and accelerate insight generation