Customer Success Manager; Onboarding & Retention
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-10-05
Listing for:
Jibe Ventures
Full Time
position Listed on 2026-10-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, CRM Systems & Management -
Business
Customer Success Management, CRM Systems & Management
Job Description & How to Apply Below
Location: New York
Location:
Hybrid (Remote / NYC) |
Experience:
3+ years | Full-Time. Dreamhub is the first AI-native CRM built specifically for B2B SaaS teams. Backed by the founders of Mule Soft, Datadog, and Datorama, we’re transforming how go-to-market teams operate—automating workflows, delivering predictive insights, and driving revenue growth without the manual overhead. We're looking for a Customer Success Manager to own onboarding and retention, with a strong focus on onboarding excellence.
You’ll be responsible for taking 7 customers per month from signed, to live, to successful.
- Lead end-to-end onboarding
- Run kickoff calls and align on success metrics
- Configure product, integrations, and data flows
- Drive fast time-to-value
- Build relationships and prevent churn
- Identify expansion opportunities
- 3+ years in Customer Success / Implementation (B2B SaaS)
- Early-stage startup experience (10–50 employees)
- Strong onboarding experience
- CRM expertise (Salesforce / Hub Spot)
- Ability to manage multiple customers in parallel
- MEDDPICC / Rev Ops background.
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