Customer Service Specialist Job New York New York USA,Customer Service/HelpDesk

Location: New York

Company Description

For over 50 years, Hitemco has been partnering with leading edge technology companies to help make critical surfaces successful. We specialize in high performance surface coatings and understand the thin line between a critical part and the environment that it operates in. Whether it’s in aerospace, energy, minerals, or transport, we work with our customers to deliver outstanding materials knowledge, fast production turn times, reliable forecasts, and great customer service.

++Lincotek Group is++ a world leader in the coatings industry and is active, through its different operating business units, in the European, Asian and American continents, with four main divisions:
Aerospace, Industrial Gas Turbine, Biomedical, and Equipment.

Position Position Summary

The Customer Service Associate and Logistics Support is responsible for managing customer orders from receipt through invoicing, ensuring accurate sales order processing, timely customer communication, and coordination with internal departments to support on-time delivery. This role works closely with Production, Quality, Engineering, and Logistics to meet customer requirements, maintain accurate order information, and support daily operations, including serving as a backup to the Logistics Supervisor when needed.

The ideal candidate is highly organized, thrives in a fast-paced manufacturing environment, demonstrates strong attention to detail, communicates effectively, and has a willingness to learn new processes and continuously expand their knowledge of customer service, SAP, and logistics operations.

Essential Functions

1.Lead the contract review process to ensure customer purchase orders are accurate and coordinate resolution of discrepancies with internal departments and customers as needed.

2.Create, process, and manage customer sales orders in SAP while maintaining accurate backlog information.

3.Enter and maintain customer commit dates in SAP and customer portals, ensuring timely communication of delivery updates.

4.Monitor customer priorities, forecasts, and delivery commitments, coordinating with internal teams to meet customer expectations.

5.Coordinate with Shipping and Receiving on incoming and outgoing orders to ensure timely processing and shipment.

6.Communicate customer shipping priorities, expedited requests, and special delivery requirements to internal teams.

7.Assist with Goods Receipts (GRs) in SAP to support incoming customer orders.

8.Assist with Post Goods Issue (PGI) and Billing Documents (invoicing) in SAP in a timely manner.

9.Support customer-owned insert management by confirming insert availability with Logistics Supervisor and coordinating with customers to obtain additional inserts when needed to support production schedules.

10.Provide customers with order status updates through email, customer portals, and meetings as required.

11.Develop an understanding of customer purchase order requirements and collaborate with internal teams to ensure orders are fulfilled according to customer-specific shipping and delivery requirements.

12.Serve as the backup to the Logistics Supervisor by supporting invoicing, shipment coordination, and directing shipping priorities during supervisor absences.

13.Maintain organized records and documentation in accordance with company requirements.

14.Perform other duties as assigned.

Supervisory Responsibility

none

Requirements

Education

High School Diploma or GED Preferred

Associate degree preferred

Skills

1.Abililty to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations

2.Must have excellent communication, written, and interpersonal skills

3.Excellent customer service and organizational skills

4.Fast learner and…