Head of Member Experience & Support
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management -
Management
New York Pilates is seeking a hands-on Customer Support Manager to lead our member experience from first contact through the full membership journey. You will oversee the support team, manage escalations, and drive onboarding, service recovery, and ongoing engagement while building scalable systems for efficiency and exceptional service.
You will balance customer empathy with operational excellence, use feedback and data to identify trends, and continuously improve processes to maintain a
Consider building your career as a Head of Member Experience & Support at New York Pilates.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 83..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Head of Member Experience & Support role in the description above.
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