Customer Care Team Lead – AI-Driven
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Location: New York
Novanta Inc. is seeking a Customer Care Supervisor in New York to lead a team of Customer Care Representatives supporting life sciences, medical, imaging, and automation applications.
You will drive order management, issue resolution, and service excellence across the customer lifecycle, collaborating with Sales, Operations, Engineering, and Supply Chain. You're a hands-on leader who fosters accountability, continuous improvement, and talent development, leveraging AI-enabled tools to boost
This posting is for the Customer Care Team Lead – AI-Driven Support role at Novanta Inc., based in New York, NY, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in New York, NY, United States.
This opportunity is part of our work in Management & Operations, Sales.
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