Enterprise CSM: Build Playbook & Expand Accounts
Listed on 2026-10-07
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Customer Service/HelpDesk
Customer Success Management
Meritt is hiring a Customer Success Manager in New York to lead post-sales initiatives and expand customer accounts. The successful candidate will own the entire post-sales journey and develop the Customer Success playbook.
This role is critical for the company's growth as they scale from 20 to 200 customers, having achieved zero churn to date. Candidates should have 3-6 years of B2B SaaS customer success experience and a track record of outstanding NRR achievement.
The Enterprise CSM:
Build Playbook & Expand Accounts role at Meritt is now open for applications in New York, NY, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in New York, NY, United States.
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