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Resident Services Lead Escalations

Job in New York, New York County, New York, 10261, USA
Listing for: Twin Pines
Full Time position
Listed on 2026-10-07
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Bilingual
  • Real Estate/Property
Salary/Wage Range or Industry Benchmark: 75000 - 95000 USD Yearly USD 75000.00 95000.00 YEAR
Job Description & How to Apply Below
Position: Resident Services Lead — Renewals & Escalations
Location: New York

Twin Pines is seeking a Resident Service Manager to lead the customer service vertical of Resident Services in New York. The role focuses on lease renewals, resident communications, and coordinating move-ins and amenity events across properties in the tri-state area.

Responsibilities include overseeing renewal processes, drafting appropriate leases, tracking renewals, and escalating negotiations to Regional Managers. Strong communication and data-accuracy skills are essential.

This position is for the Resident Services Lead — Renewals & Escalations role at Twin Pines.

We would love to welcome a new Resident Services Lead — Renewals & Escalations to our group in New York, NY, United States.

For the Resident Services Lead — Renewals & Escalations position at Twin Pines, we are reviewing applications now.

Step into the Resident Services Lead — Renewals & Escalations role at Twin Pines in New York, NY, United States and grow with us.

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