Dental Center Registration Desk Clerk - Spanish Bilingual

Job Code: 306
Department:
Clerical

Reports To:

Supervisor, Clerical Staff
FLSA Status:
Non Exempt

Work Schedule:

Includes Saturdays
Additional Pay:
Plus $2,000 annually for Spanish fluency.

• Competitive Salary
• Spanish Fluency Addition: $2,000 annually
• Prime Location – Flatiron District, Manhattan
• Full-time 35‑hour work week
• Comprehensive Health Package (medical, dental & vision) with no employee premium
• Pension Benefit – monthly employer contributions
• Retirement benefit – 401K employer contributions
• Professional Coverage/Reimbursement – Continuing Education reimbursement, malpractice coverage, uniform allowance
• Paid Time Off – vacation, personal, CE & sick days
• Federal Paid Holidays – up to 11 days off with pay

Under the supervision of the Clerical Supervisor, the Registration Desk Clerk serves as the front‑line interface for the Dental Center’s patients, delivering high‑level customer service throughout the appointment process. Duties include scanning, data entry, and other administrative tasks related to patient care and standard operations.

• Register dental center patients and qualify emergency patients using the dental center emergency patient guidelines.
• Schedule initial, recall, and treatment appointments; reschedule as necessary.
• Check patients in for their scheduled appointments, verify demographics, and quote internal policies and benefits.
• Assist patients with benefit concerns and questions.
• Perform monthly patient outreach, contacting members on the wait‑list platform.
• Verify benefits eligibility and record notes in the dental practice management system.
• Answer incoming calls regarding appointments, vendor inquiries, and internal departmental inquiries.
• Check Delta Dental website for claim history and frequency limitation for dental services.
• Confirm appointments for the next day as needed.
• Assist patients with administrative forms (HIPAA, minor consent, records release, radiographs, referrals, attendance, etc.).
• Create and maintain patient accounts in the dental practice management system and other required internal systems.
• Assist with additional projects or initiatives resulting from day‑to‑day operations.
• Release patients from appointments as needed.
• Assist in releasing patient records following an authorized request.
• Scan and load patient documents to their accounts in the system.
• Utilize resources to troubleshoot daily clerical challenges efficiently.
• Maintain detailed knowledge of dental benefits to provide up‑to‑date information in English and Spanish.
• Participate in dental center improvements geared toward operational excellence.
• Document daily interactions in the dental practice management system.
• Perform all other duties assigned by the Clerical Supervisor or other supervisor/manager.

• Operate Electronic Dental Record and other telecommunication systems.
• Proficient in Microsoft Office (Excel, Outlook).
• Manage multiple tasks and priorities efficiently in a fast‑paced environment.
• Strong organizational skills and ability to prioritize tasks.
• Accurate data entry and maintenance across various systems.
• Proactive in identifying issues and implementing effective solutions.

• Strong verbal and written communication skills.
• Commitment to delivering exceptional customer service and ensuring patient satisfaction.
• Listen attentively and respond appropriately.
• Collaborate effectively with team members to support shared objectives.
• Handle difficult communication with calmness and professionalism.
• Adapt quickly to changing priorities, workflows, and environments.

High School Diploma, GED, or equivalent experience with direct customer service exposure.

Proficiency in English and Spanish (must).

Above Average.

None.

Under 1/3 of the time:
Standing, walking, climbing or balancing, stooping, kneeling, crouching, or crawling.
1/3 to 2/3 of time:
Sitting, reaching with hands and arms.
Over 2/3 of time:
Talking or listening.
100% of the time:
Using hands.