Dental Office Assistant

Dental Receptionist – Full Time Position (Monday–Thursday 7:15 am–5 pm)

Salary: $18–$21 /hr based on experience. Benefits available.

1st Advantage Dental – Bethlehem is looking for a Dental Receptionist to join our team.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Dental Receptionist, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Dental Receptionist, you’ll be surrounded by camaraderie and partnership – where patients come first, and continuous learning is encouraged! Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and paid time off
• Front‑loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with over 20 years of industry‑leading experience that provides a stable career with unlimited growth potential
• Access to on‑demand Daily Pay

• Join an 11‑person team that thrives on collaboration, communication, and community
• Beautiful practice in a great location!
• Warm and welcoming team environment

• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• Will have access to PHI necessary for performing job‑related functions; regular HIPAA training will be required; must protect PHI and maintain data safeguards

• 1+ year of experience in a dental or medical setting
• 1+ year of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties satisfactorily with or without reasonable accommodation; reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year
• TB test required for all new hires in dental office positions, except in FL & TN

Heartland Dental is the nation's largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values, which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.