Dental Receptionist

Responsibilities

• Oversee and manage patient scheduling across multiple locations, ensuring provider efficiency and patient satisfaction using Dentrix Ascend, Open Dental or similar software.
• Lead front office operations, streamlining patient check-in/check-out, documentation accuracy, and workflow coordination.
• Be the primary point of contact for patient inquiries, providing clear and compassionate communication regarding treatments, financial policies, and appointment logistics.
• Maintain meticulous patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
• Coordinate with providers, treatment coordinators, and dental assistants to ensure smooth patient flow and high-quality care.
• Train and mentor junior receptionists and administrative staff, fostering a culture of professionalism and exceptional service.
• Optimize scheduling strategies to maximize provider productivity while keeping wait times minimal.

• 5+ years of experience in dental reception, front office administration, or a similar senior role.
• Proficient in dental office software (Dentrix Ascend, Eaglesoft, Open Dental).
• Strong leadership skills, with the ability to train, mentor, and oversee front office staff.
• Exceptional problem‑solving abilities to handle high-volume, fast-paced environments confidently.
• Excellent communication and interpersonal skills, with a warm, patient‑first mindset.