Treatment Coordinator, Orthodontic

Responsibilities

• Welcome all patients with a warm, friendly, and professional demeanor to ensure a positive first impression.
• Provide reassurance and compassionate support to anxious or hesitant patients, acknowledging their effort in seeking care.
• Clearly communicate the clinical benefits of proposed orthodontic and dental treatments, including a breakdown of insurance coverage, financial responsibilities, and out‑of‑pocket costs.
• Partner with the team to guide patients through third‑party financing options, including assisting with applications and explaining credit check procedures.
• Utilize creative problem‑solving to help patients access and complete the care they need.
• Prepare and deliver all necessary documentation to the front desk for processing and ensure accurate uploads to patient charts.
• Maintain detailed notes outlining treatment conversations, financial estimates, required authorizations, and next steps to support seamless patient care.

• Solid understanding of dental and orthodontic procedures, including restorative and cosmetic treatments.
• Fluency in English with excellent verbal and written communication skills for effective patient and team interaction.
• Commitment to ongoing professional development through continuing education in dental, orthodontic, or healthcare administration to stay current with industry standards and best practices.
• Familiarity with dental insurance plans (PPO, DMO, DHMO, NYS Managed Care) and ADA codes is a plus.