Front Desk Coordinator

Responsibilities

• Manage patient scheduling for consultations, treatments, and follow-ups using dental scheduling software (Dentrix Ascend, Open Dental).
• Handle check‑ins and check‑outs, ensuring all required paperwork is completed and filed correctly.
• Answer phone calls and respond to patient inquiries about treatments, office policies, and appointment availability.
• Maintain accurate patient records in the dental management system, ensuring confidentiality and accuracy.
• Coordinate with the team (dentists, dental assistants, and treatment coordinators) to ensure smooth patient flow.
• Confirm appointments and provide pre‑ and post‑treatment instructions to patients.
• Keep the front office organized and welcoming, ensuring a professional and friendly patient experience.

• High school diploma or equivalent.
• Experience as a dental receptionist or in a similar administrative role (preferred).
• Proficiency in dental office software (Dentrix Ascend, Eaglesoft, Open Dental).
• Strong communication and customer service skills, with a patient‑first attitude.
• Excellent organizational and multitasking abilities to manage a busy front office.
• Ability to work collaboratively while independently handling patient interactions.

• patient scheduling
• check‑in procedures
• check‑out procedures
• patient record management
• dental office software proficiency

• communication skills
• customer service skills
• organizational abilities
• multitasking abilities
• collaborative skills

• high school diploma