Dental Insurance Coordinator ​/ Front Desk Receptionist

Position Overview
We are seeking an experienced, detail-oriented Dental Insurance Coordinator / Front Desk Receptionist with 2–3 years of dental office experience. The ideal candidate is highly organized, professional, patient-focused, and comfortable managing insurance verification, patient scheduling, and front desk operations in a fast-paced dental practice.

Key Responsibilities

Insurance & Financial Coordination

• Verify dental insurance benefits and eligibility prior to appointments
• Submit, track, and follow up on insurance claims
• Review EOBs and resolve claim denials or outstanding balances
• Obtain pre-authorizations when required
• Explain treatment estimates, insurance coverage, and patient financial responsibility
• Maintain accurate insurance information and patient records

Front Desk & Patient Experience

• Greet patients warmly and provide exceptional customer service
• Answer incoming calls and respond to patient inquiries
• Schedule and confirm appointments
• Manage patient check-in and check-out procedures
• Collect copayments, balances, and payments
• Maintain patient confidentiality and HIPAA compliance

Administrative Duties

• Manage daily schedules and appointment flow
• Follow up with unscheduled treatment and recall patients
• Update patient records and documentation
• Assist with reports and administrative projects as needed
• Coordinate with clinical team to ensure smooth patient flow

Qualifications

• 2–3 years of dental office experience required
• Experience with dental insurance verification and claims processing
• Knowledge of PPO insurance plans and treatment plan presentation
• Strong phone and communication skills
• Excellent organizational and multitasking abilities
• Proficient with dental practice management software (Dentrix, Open Dental, Eaglesoft, or similar)
• Knowledge of dental terminology and procedures preferred
• Professional appearance and positive attitude

Compensation & Benefits

• Competitive hourly pay based on experience
• Performance bonuses available
• Paid time off
• Professional growth opportunities
• Supportive team environment

Ideal Candidate
You are friendly, proactive, detail-oriented, and enjoy helping patients navigate their insurance benefits while creating an outstanding patient experience from the moment they contact the office.

Job Type: Full-time

Pay: $25.00 - $31.40 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance

Work Location:

In person