Office Coordinator – Hospital Operations

• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively
• Manage communication channels for the clinical team, ensuring messages are prioritized, routed appropriately, and addressed in a timely manner
• Coordinate appointments, tests, consultations, treatments, and surgeries based on clinical priority, providing clear instructions to patients
• Prepare memos, correspondence, reports, and presentations according to mandated formats and readability standards
• Handle authorizations and reimbursements for physician travel and meetings
• Maintain licensures and memberships for attending physicians

• Experience working directly with customers or patients in healthcare, hospitality, retail, or other service-focused environments
• Good verbal and written communication skills
• Good organizational skills and attention to detail
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment
• Ability to work effectively and inclusively as part of a multidisciplinary team
• Experience working in EPIC is a plus

Demonstrates strong organizational and communication skills while effectively managing patient interactions and coordinating clinical activities. Proficient in prioritizing tasks in a fast-paced environment and collaborating within a multidisciplinary team.

• Patient Communication
• Organizational Skills
• Multidisciplinary Team Collaboration
• EPIC Experience
• Attention to Detail

• Verbal Communication
• Written Communication
• Prioritization
• Time Management

• Healthcare
• Customer Service
• Clinical Coordination
• Appointment Management
• Authorization Handling

• EPIC