II Patient Services Representative- Manhattan, NY

Patient Services Representative – Manhattan, NY

Job Title:

Patient Services Representative

Location:

Manhattan, NY

Employment Type:

Full-Time

Schedule:

Monday–Friday | 40 Hours per Week | 8-Hour Shifts

We are seeking a friendly, organized, and customer-focused Patient Services Representative to join our dental team in Manhattan, NY. In this role, you will be the first point of contact for patients, ensuring a positive experience from check-in to check-out. You will manage appointments, answer patient inquiries, assist with treatment plan coordination, and support the daily operations of a busy dental practice.

If you enjoy helping people, thrive in a fast-paced environment, and have experience in a dental office, we'd love to hear from you!

• Welcome and greet patients in a professional and friendly manner.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule, confirm, and manage patient appointments.
• Follow up on missed appointments and cancellations.
• Register new and returning patients accurately.
• Collect and post patient payments and charges.
• Assist patients with treatment plan scheduling and financial arrangements.
• Maintain accurate patient records and appointment schedules.
• Check and respond to voicemail messages daily.
• Ensure the reception and waiting areas remain clean, organized, and welcoming.
• Provide administrative support to the clinical team and Office Manager as needed.

• High school diploma or GED.
• Minimum 6 months of Denticon experience in a dental practice.
• Experience handling multi-line phone systems and appointment scheduling.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.

• Experience working in a dental, medical, or other healthcare office.
• Knowledge of dental insurance plans, including HMO and PPO.
• Experience with patient billing and financial arrangements.

• Supportive and collaborative team environment.
• Opportunity to grow your career in the dental industry.
• Make a meaningful impact by delivering exceptional patient experiences every day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status,or any other characteristic protected by law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form uponhire.