Head of Design

Canary Technologies is transforming how hotels operate and how guests experience their stay. As Head of Design, you will set a compelling multi‑year design vision and turn bold ideas into durable outcomes that customers feel and the business can measure.

• Own the end-to-end design strategy across product surfaces spanning Arrivals & Departures, Guest Communications, Payments, and Mobile.
• Build, mentor, and manage a high‑performing team of designers and researchers. Establish clear career paths and a strong design culture.
• Define and evolve Canary’s design system and component libraries across web and mobile. Ensure consistency, quality, and velocity.
• Partner with PM and Eng leads to shape problem definition, roadmap, and scoping for initiatives. Drive clarity and outcomes.
• Raise quality through strong critique, design reviews, and mechanisms for usability, accessibility, and brand expression.
• Lead research and discovery to deeply understand guest, staff, and enterprise stakeholder needs, translating insights into clear product decisions.
• Collaborate with Enterprise and Customer Success teams to support chain‑wide rollouts and brand standards for global hotel groups.
• Establish operational practices for design planning, capacity, and measurement. Instrument the experience to quantify impact.
• Represent Design in exec forums. Communicate strategy, tradeoffs, and results with clear narratives and artifacts.

• 8+ years in Product Design with 3+ years leading teams directly. Experience operating in B2B or B2B2C SaaS preferred.
• Portfolio demonstrating end‑to‑end systems thinking, exceptional product craft, and shipped work at scale across web and mobile.
• Proven ability to recruit, develop, and retain diverse design talent. Strength in feedback, coaching, and org‑building.
• Strong partner to Product and Engineering. Comfortable in ambiguity, rapid iteration, and enterprise constraints.
• Fluency in design systems, accessibility, UX research methods, and experimentation. Familiarity with analytics tools.
• Excellent written and verbal communication. Able to align executives and cross‑functional partners around crisp narratives and metrics.
• Bonus:
  Experience in hospitality, payments, messaging, or mobile SDKs. Global or multi‑brand experience across EMEA/APAC.

Salary: $200,000 - $250,000 a year. This may include discretionary bonus and/or equity.