Designer, Digital Media ​/ Production

Position: Experience Designer
Location: New York

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Experience Designer within PNC's Retail lending organization, you will be based in Pittsburgh PA, New York, NY or East Brunswick NJ.

Responsibilities

• Design low- and high-fidelity wireframes, interactive prototypes, and UI.

• Create aesthetically pleasing, accessible, and responsive interfaces following brand guidelines.

• Work cross-functionally with product, engineering, and other design teams to align design solutions with business goals.

• Participate in and analyze usability tests to validate design decisions and iterate accordingly.

• Ensure designs meet financial industry regulations and accessibility standards (WCAG, ADA).

Requirements

• 2-4 years of experience in UX/UI or product design, ideally within fintech, but we welcome diverse work experiences.

• Strong portfolio showcasing mobile and web app designs with a focus on usability and visual design.

• Proficiency in Figma for designing and prototyping.

• Experience working with design systems and contributing to their evolution.

• Knowledge of interaction design principles, typography, and accessibility best practices.

• Ability to collaborate effectively with cross-functional teams and present design concepts to stakeholders.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description

• Supports the transformation of tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Identifies and discovers customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs. Makes decisions of significant customer impact from wide array of possibilities, not limited to the Banking Industry.
• Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others (Team Members) through user journeys, storyboards, prototypes, wireframes, and other materials.
• Gauges the usability of new and existing products, and make constructive suggestions for change.
• Conducts research studies and present findings that will inform improvements in the customer experience.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required…