Senior Product Designer, Consumer

Overview

About The Company Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. Valon is a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, Valon built and operates its own mortgage servicing business managing $110+ billion in loans.

Valon

OS is the unified platform that makes every process structured and programmable for the AI era. Design at Valon focuses on rebuilding trust in the mortgage industry by simplifying things, empowering users to make confident decisions, and delivering peace of mind.

Your application requires a portfolio for consideration.

About This Role

We’re looking for a Senior Product Designer to take end-to-end ownership of our Consumer product experience. As the platform that manages homeowners’ mortgages, we’re uniquely positioned to offer a suite of personal finance offerings—including Lending, Insurance, Property Tax products, and more—seamlessly integrated into core mortgage payment and management flows. You’ll define how we introduce and deliver value-added products to millions of homeowners in the coming years, helping them make informed financial decisions with confidence and ease.

This role is for someone who excels in execution, moves quickly with intention, and is eager to lead design in a high-impact product area, even amid ambiguity.

• Own the end-to-end design of Valon’s Consumer experience—including onboarding, web applications, and cross-channel notifications
• Design simple, elegant experiences that make complex financial workflows intuitive and accessible for homeowners
• Champion user needs by conducting and synthesizing qualitative and quantitative research to inform product decisions
• Contribute to product strategy and roadmap planning, bringing a strong user-centered perspective to team priorities and vision
• Collaborate closely with Product, Marketing, and Engineering in a fast-paced, agile environment to deliver high-quality, impactful solutions
• Provide feedback to other designers and cross-functional partners, fostering a culture of collaboration and continuously raising the bar for product quality and craft

• User Empathy and Advocacy:
  Deep understanding of user needs and ability to represent those needs in every design decision.
• Strong Communication and
  
  Collaboration:
  
  Can articulate design decisions and collaborate effectively with cross-functional teams.
• Critical Thinking and Thought Partnership:
  Provide thoughtful input on product and design strategy, focusing on long-term impact.
• Humble and Growth-Oriented Mindset:
  Continuously seeking ways to improve and contribute to team success.
• Balanced Approach:
  Cares about the big picture but executes with precision in design details.
• Startup Mindset: I am excited to work in a fast-paced, evolving startup environment.

• 3+ years of product design experience, preferably in a D2C fintech environment.
• A portfolio showcasing strong design fundamentals, systems thinking, and a user-centered approach to solving complex problems.
• Track record of shipping and iterating on end-to-end product experiences, from concept to launch and beyond.
• Ability to navigate ambiguity with confidence, bringing clarity and structure to evolving product spaces.
• Excellent communication and organizational skills, with a collaborative mindset and attention to detail.

• Familiarity with LLM/Generative AI tools.
• Experience designing workflows, internal tools, or B2B SaaS products
• Familiarity with user research, usability testing, and data-driven design decisions

• Base salary band: $148,750 to $201,250
• This Base Compensation pay range applies to our New York City located staff and may differ according to location.
• Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
• Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
• Commuter benefits:
  We offer pre-tax deductions for public transportation, rideshare…