Senior UX Researcher

Salary Range

$ - $

We’re looking for a Senior UX Researcher to join our Adaptive Inventory team. The role focuses on helping sellers easily and effectively list their items on Etsy in a way that meets multiple marketplace needs—ensuring buyers can easily evaluate if an item is right for them, expressing and affirming Etsy's brand, powering search and recommendation algorithms with critical data, and more.

You will work in partnership with product managers, designers, engineers, and other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.

You know how to conduct professional‑quality user experience research, incorporating both qualitative and quantitative methods. You work well with others, have proven instincts about when to hold the line on methodological rigor, and when to adapt to changing demands. Most importantly, you approach your work with genuine curiosity, empathy, and a willingness to challenge conventional wisdom.

This position is full time, reports to the Senior UX Research Manager for Inventory, and is based in the United States. Candidates living within commuting distance of Etsy’s Brooklyn Office Hub may be considered first; preferred candidates will be expected to attend the office once or twice per week depending on proximity. All team members are eligible for equity, an annual performance bonus, and a competitive benefits package that supports you and your family.

• Collaborate with Etsy Inventory leadership on long‑ and short‑term strategies and priorities.
• Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards.
• Independently define project scope and apply appropriate methodologies to manage a research ‘portfolio’ of foundational and evaluative insights.
• Conduct on‑site, remote, and in‑field user research studies with Etsy buyers and sellers.
• Share tangible findings and prioritized recommendations on a regular basis to encourage marketplace health and drive Etsy’s business goals.
• Promote proven research methodologies across the company.

• In‑depth understanding of a range of research approaches, balancing speed and precision, and deep knowledge of modern web and app design trends.
• 5+ years experience conducting UX research using methods such as in‑depth interviews, contextual inquiry, journey mapping, participatory design, and usability testing.
• Experience or familiarity with two‑sided marketplaces or e‑commerce.
• Experience leading research at different parts of the product development process, from discovery to delivery.
• Engaging storyteller and clear communicator, able to hold your own in a meeting and present findings with a customer‑centric perspective.
• Ambitious, meticulous, and able to balance multiple projects simultaneously.
• Nice to haves:
  • Experience supporting or partnering with ML teams.
  • Familiarity with SQL, survey design, remote testing tools, or experiment design.

In addition to salary, this role offers equity, an annual performance bonus, and a comprehensive benefits package that supports you and your family. Candidates based in the United States are considered; those living near Etsy’s Brooklyn Office Hub may be selected first. The role is fully remote with in‑office attendance once or twice per week depending on proximity.

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status, or any other characteristic protected by applicable law.

If, due to a disability, you need an accommodation during any part of the application or interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.