Content Designer, Model UX

Location

SF Office; NYC Office

Full time

Hybrid

Builder, Product, Product Design

• Estimated salary range for candidates based in the SF Bay area or NYC metropolitan areas. $188K – $261K Offers Equity

Compensation is market-based and reflects the cost of labor across different U.S. geographic locations. We've structured the base pay ranges into tiers for our geographic markets. The specific base pay is based on several factors, including market location, and may vary depending on job-related knowledge, skills, and experience.

• Build and own Abridge's AI voice and content foundations — the style guides, principles, and standards that govern how our AI sounds across clinical and patient-facing surfaces
• Work directly with ML researchers and model teams to embed content standards into training and fine‑tuning, not just documentation
• Translate the complexity of clinical workflows, billing codes, and AI-generated output into language that clinicians trust and patients can actually use
• Define content standards for two very different audiences: clinicians who need accuracy and speed, and patients who need clarity and reassurance
• Partner with product, design, and engineering to advocate for content quality at every stage of the product lifecycle — from model behavior to the last word of a patient visit summary
• Establish the craft and practice of content design at Abridge, raising the bar for how we think and talk about language across the team

• 8+ years of experience in content design, UX writing, or a closely related discipline, with a portfolio that spans enterprise and consumer or patient-facing products
• Demonstrated experience building AI style guides and writing content standards that shape model behavior — not just surface copy
• A working understanding of how LLMs are trained; you know the difference between pre-training and post-training and how that affects the way you do your job
• A track record of making highly technical concepts feel clear, honest, and human — without softening the truth or adding gloss
• The range to write for a cardiologist reviewing a SOAP note and a patient reading their first‑ever visit summary — and know exactly what each one needs

• Background in enterprise and consumer products
• Background collaborating with RLHF or fine‑tuning teams on tone and behavioral guidelines
• Experience scaling content systems across enterprise partners or complex, multi‑stakeholder environments

• Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Comprehensive Health Plans:
  Medical, Dental, and Vision coverage for all full‑time employees and their families.
• Generous HSA Contribution:
  If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
• Paid Parental Leave:
  Generous paid parental leave for all full‑time employees.
• Family Forming Benefits:
  Resources and financial support to help you build your family.
• 401(k) Matching:
  Contribution matching to help invest in your future.
• Personal Device Allowance:
  Tax free funds for personal device usage.
• Pre‑tax Benefits:
  Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
• Lifestyle Wallet:
  Monthly contributions for fitness, professional development, coworking, and more.
• Mental Health Support:
  Dedicated access to therapy and coaching to help you reach your goals.
• Sabbatical Leave:
  Paid Sabbatical Leave after 5 years of employment.
• Compensation and Equity:
  Competitive compensation and equity grants for full time employees.
• ... and much more!

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Compensation Range: $188K - $261K