Principal Product Designer - Loyalty

Principal Product Designer, Loyalty – Expedia Group

Location:

New York, Dallas, Chicago, Austin, Los Angeles, San Jose, San Francisco, Seattle (other EG locations discussed).

Play a leading role in crafting loyalty experiences that help millions of travelers discover, engage, and grow their relationship with Expedia. As a visible design and practice lead you will shape strategy, build great experiences, influence product direction, and mentor teammates.

• Tackle complex product challenges and brainstorm creative solutions.
• Shape experience strategy and roadmap, balancing present and future traveler needs.
• Create compelling visions for traveler experiences, defining success metrics.
• Partner with Product Managers and leaders to identify high‑impact opportunities.
• Negotiate experience priorities, balancing long‑term strategy and near‑term wins.
• Collaborate closely with User Research to uncover deep insights and translate them into design solutions.
• Adapt design processes for large, messy problems.
• Design user interactions that delight travelers and drive business results.
• Champion elegant, trustworthy experiences and uphold high standards.
• Mentor other designers and demonstrate great design.
• Improve accessibility and inclusivity for diverse user needs.
• Work with developers to ship designs effectively.
• Drive adoption of best practices and modular, reusable components.
• Expand and evolve the design system.
• Deliver clear, persuasive design stories and artifacts.
• Foster collaborative feedback culture across teams.
• Align cross‑functional teams toward shared objectives.

• 10+ years of design experience.
• Strong facilitation, information architecture, and technical platform skills.
• Bachelor’s degree or higher in Design, HCI, UX, or related field (or equivalent experience).
• Broad experience designing for native (iOS, Android) and web (responsive).
• Expertise presenting design work to executive leadership and securing buy‑in.
• Lead and facilitate experience vision workshops and design thinking.
• Collaborate cross‑functionally to translate user needs into high‑quality design.
• Experience in large, complex, global organizations.
• Portfolio demonstrating thoughtful, innovative, user‑centered designs.

• Experience designing for accessibility (WCAG
  2.1AA) including screen‑reader support, keyboard navigation, color contrast, and assistive technologies.
• Mentoring junior designers and driving team growth.

Expedia Group offers medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness & travel reimbursement, travel discounts, and International Airlines Travel Agent membership. Employees also receive a competitive salary with potential for performance bonuses.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.