Senior Product Designer, Marketplace Global App

Job Summary

Location:

Los Angeles, CA or New York, USA

Division:
Ticketmaster

Line Manager:
Associate Director, Product Design

Contract

Terms:

Permanent, Full‑Time

As designers at Ticketmaster, we create beautiful moments that connect millions of fans to the live entertainment they love. We create access so they can make their next live event unforgettable. We create delight.

As Senior Product Designer – Marketplace, Global App, you will work with the team that specializes in the experience of millions of fans worldwide who search, buy, and enter events for the biggest names in music, sports, arts, and theatre—all from their phone. Ticketmaster has a commanding global presence with thousands of events purchased across 20+ markets, and we are focused on delivering new experiences to all users regardless of location.

You will collaborate with the team and business stakeholders to take ownership of projects from concept through to pixel‑perfect final deliverables, providing innovative solutions for the next generation of fan experiences with our globally distributed team.

• Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
• Conduct user/market, usability and competitive design research where required
• Understand user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Generate storyboards, prototypes, animated and interactive assets with minimal supervision
• Leverage AI tools to accelerate design exploration, prototyping and cross‑functional collaboration with product and engineering
• Conduct internal QA tests to ensure deliveries meet initial design specifications
• Work with the Analytics and Product Management teams to make measurable UX decisions
• Understand and translate the long‑term vision and strategic business goals into compelling design solutions
• Remain informed of best practices, especially within the mobile app landscape

• Thorough grounding in principles, methodology and practices of digital product design with proven hands‑on experience in a working environment, i.e. UX design, interface design, mobile app design, interaction design
• Ability to provide a range of innovative and compositionally strong design solutions
• Fully conversant in Figma and/or other industry‑leading software
• Experience working on pattern libraries and design systems
• Ability to think creatively and present concepts clearly to stakeholders and team members
• Proven experience working with mobile applications, preferably B2C e‑commerce properties with high traffic
• Experience using AI tools in design workflows to enhance collaboration, accelerate prototyping and improve design‑to‑code handoff
• An understanding of capabilities and limitations of technologies that are used to create powerful interactive experiences:
  Swift / CSS / React etc is preferred
• An understanding of grid systems, layout, typography and graphic design strongly desired
• Experience with usability testing and report generation beneficial

• Strong creative problem‑solving skills
• Excellent written, verbal communication and storytelling skills
• Ability to juggle and manage simultaneous concurrent requests within the same project area
• A keen eye for detail in designs and requirements
• Confidence in understanding complex business, system, and user flows and processes
• An active communicator – proactively raising questions and issues as encountered
• A curious, proactive and self‑directed learner, interested in emerging tools, trends, processes and personal growth
• Some flexibility in hours to accommodate our globally distributed team
• Have a hunger and passion for excellence

• HEALTH:
  Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF:
  Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY:
  New parent programs including…