Senior Vice President, Lead Service Designer

Senior Vice President, Lead Service Designer

Global Payments & Trade – New York, NY.

We’re seeking a Lead Service Designer with experience working with, defining, and designing complex systems. The role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Lead Service Designer will help lead the optimization of our servicing process.

Key responsibilities:

• User‑Centered Design – Lead with a user‑first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users.
• Journey Mapping – Map and analyze end‑to‑end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs.
• Cross‑Functional Collaboration – Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
• Proficiency in Design Tools – Advanced skills in Figma, Miro, to create high‑fidelity wireframes, prototypes, and mockups.
• Design System Knowledge – Experience with and contribution to a global design system that ensures visual consistency across interfaces.
• Complex Systems Knowledge – Understand challenges of designing and maintaining complex systems, distilling intricate requirements into clear design solutions.
• Effective Communication and Storytelling – Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision.
• Mentorship and Leadership – Guide junior designers, provide constructive feedback, and elevate team standards.

BNY values growth and innovation, leveraging cutting‑edge technology to deliver transformative solutions.