Senior Director, Product Design

Responsibilities

• As head of small business bank design, you’ll lead a talented, cross-disciplinary team of design leaders and designers
• Collaborate deeply with our research teams and Product and Technology leadership
• Responsible for identifying and advocating for high-leverage opportunities with executive stakeholders
• Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes
• Envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies
• Help small and medium sized business customers run their business with confidence
• Inform B2B experiences across Capital One
• Activate insights, features and capabilities that can extend across different kinds of business customers and segments
• Connect features and capabilities for customers who have a consumer and small business relationship with Capital One

• At least 10 years of experience in leading product design teams and delivering products to market
• At least 3 years managing managers
• 12+ years of experience in leading product design teams and delivering products to market (preferred)
• Experience in a design toolkit that spans product design, service design, design strategy and content design
• Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
• Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Proficiency in A.I. design patterns or A.I. tooling
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills.