User Experience Design, Vice President

Job Description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in Rewards, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross‑functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.

Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user‑friendly, enhancing the overall customer experience.

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end‑to‑end design initiatives within a specific domain.
• Role‑model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate with cross‑functional teams to integrate user experience design into the product development processes and ensure seamless and customer‑centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels.

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer‑centric decision‑making.
• Advanced technical literacy, including an advanced understanding of client‑side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.

• Design leadership or managerial experience.
• Strong leadership skills with a track record of driving clarity in ambiguous problem spaces, setting design principles, and delivering customer‑centered solutions with cross‑functional teams.
• Curiosity‑driven exploration of AI in design—actively experimenting with generative and assistive AI to accelerate ideation, and system exploration while maintaining brand integrity.
• Ability to translate concepts and learnings into scalable practice‑documents, guidelines and repeatable workflows so teams can adopt design methods consistently within the design system.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care…