Design Senior Associate, Affluent Branded Card

Job Description

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.

As an Experience Design Senior Associate in Affluent Branded Card, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross‑functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals.

Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers. The Affluent Branded Card team supports our Sapphire portfolio of cards and key benefits, including Lounges, Dining, and Experiences.

In this role, you'll help shape customer journeys for affluent and ultra‑high net worth card members, creating digital experiences that are differentiating, inclusive, supportive, and beautiful.

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision‑making
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Collaborate with Commerce and Enablement stakeholders to ensure the consistent expression of card value across all touchpoints and channels

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision‑making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Experience working in financial services or another highly regulated industry

• Experience designing experiences around lifestyle products: travel, dining, entertainment, high end retail, or other aspirational platforms
• Experience building 0‑1 products or channels
• Experience designing with and for AI, especially inside large networked organizations and within regulated spaces

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and…