Senior Associate, Product Manager - Fraud Workflows

Job Overview

Senior Associate, Product Manager – Fraud Workflows

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. As we’ve grown, we’ve found more ways to use technology and face‑to‑face conversations to understand the human problems associated with money and finances.

In the Consumer Bank, we combine this human‑centered approach with our heritage of data‑driven decision making to design, build and test around financial experiences. We challenge ourselves to spend less time planning, more time doing, and, above all, to see the world through the eyes of the customers as they manage their money.

As a Product Manager focusing on our Consumer Bank products, you’ll join a passionate team of product managers, designers, engineers, data scientists and analysts redefining how millions of customers interact with their money. The Bank Product Fraud group’s primary goal is to modernise fraud operations by building and enabling seamless, cohesive experiences through automation and agentic solutions. You’ll also partner with our GenAI teams to enable new and enhance existing workflows.

• Empowered – responsible for defining the central data strategy for Retail Bank, delivering data platforms that enable real‑time, intelligent decisions and create a competitive advantage for the Bank and Capital One.
• Learning constantly – work deeply with customers, associates, designers, technologists and data scientists to build cutting‑edge solutions.
• Innovating relentlessly – push big change by asking bold questions; start small, test, and learn your way to a dramatically better outcome.
• Sharing openly – tell stories that change the way people think about building products and solving problems, illustrating the power of what software can do.
• Connecting creatively – jump‑start a self‑supporting community by sowing the right seeds, building the right tools, integrating the right off‑the‑shelf products and applying plain elbow grease.
• Succeeding strategically – solve the right problem and avoid the wrong one.

• Human Centered
  • Collaborate with tech teams to build comprehensive acceptance criteria, identify and elevate any need for additional research to define future feature design.
  • Break down business epics into features and further into user stories, driving the team toward the lowest effort or minimal viable product (MVP) for a valid feature test.
• Business Focused
  • Demonstrate a growth mindset, use hypothesis‑driven assessment of data to ensure the product or feature delivers real business needs.
  • Own and prioritise feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk.
• Technology Driven
  • Work autonomously in an agile environment, conduct research and develop features that utilize new and evolving technology.
  • Collaborate with designers, technologists, data scientists and subject‑matter experts to build cutting‑edge solutions for customers.
  • Deliver well‑managed product platforms for customers by seeking to understand technology trends and architecture strategy.
• Transformational Leadership
  • Actively participate in horizontal forums, harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams.
  • Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert.

• Intellectually Curious – ask why, explore, fearlessly share crazy ideas, follow an email chain for weeks, stay comfortable with ambiguity, hunger to learn and seek new challenges.
• Communicator & Influencer – communicate complex ideas clearly regardless of audience, rally other associates, and guide priorities.
• Do‑er – biased toward action, try things and learn from failures, navigate roadblocks, stay focused, stay organized and prioritise work.
• Passionate & Customer Focus – care about growing others, bring people together around possibilities, enjoy…