Manager, Content Design

Content Designer (Product Design) – Manager Level – Individual Contributor. Hybrid onsite – 3 days/week in NY, McLean, or Richmond.

At Capital One, we’re building a leading information‑based technology company, still founder‑led by Chairman and Chief Executive Officer Richard Fairbank. We help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. Our culture values collaboration, openness, innovation, teamwork, and respect for each other. We serve with humility and a deep respect for our responsibility to help customers achieve their goals and realize their dreams.

As a content designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co‑create innovative solutions to complex problems and influence product strategy.

• Content Design Expertise
  :
  Leverage a high skill level in writing and user experience design to craft compelling, accurate, and accessible digital content experiences, using appropriate tools, platforms, frameworks, and design systems. Produce artifacts such as content audits, taxonomy, terminology lists, content guidelines and patterns, content governance models, and microcopy for websites, user interfaces, emails, push notifications, and chatbot responses.
• Leadership
  :
  Lead design projects, directing and delegating work for junior team members and building strong partnerships with cross‑functional stakeholders, while mentoring and helping mature the overall product design practice at Capital One.
• Human‑Centered
  :
  Effectively navigate the needs of partners and stakeholders, leveraging critical‑thinking skills that incorporate data, research insights, scalability, and tech constraints, while ensuring the team focuses on customer‑centered and inclusive design solutions.
• Business‑Focused
  :
  Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors, and broader market trends to shape shared viewpoints for the team, partners, and stakeholders.
• Problem‑Solving
  :
  Demonstrate a solid understanding of tech, data capabilities, and emerging technologies, using this knowledge to inform work and help the cross‑functional team move faster and navigate technical limitations in service of impactful solutions.
• Collaboration
  :
  Leverage a rich network of partnerships across lines of business and the organization to foster collaboration, share solutions, and incorporate cross‑functional perspectives to bridge gaps in information.
• Communication
  :
  Present work across levels and job functions using a human‑centered approach that integrates design frameworks, data, and research insights to articulate a compelling point of view that influences strategic decision‑making and direction at senior levels.

The ideal candidate has a strong portfolio demonstrating leadership, process, results, and impact.

• At least 5 years of experience in content design, content strategy, or UX writing.

• 6+ years of experience in content design, content strategy, or UX writing.
• 5+ years of experience working with and contributing to an established design system.
• 6+ years of experience collaborating with product, tech, and business partners.
• Experience leading design projects or teams.
• Proficiency in design and prototyping tools such as Figma.
• Experience working in heavily regulated, data‑heavy problem spaces.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

• McLean, VA: $164,800 – $188,100 for Manager, Design.
• New York, NY: $179,700 – $205,100 for Manager, Design.
• Richmond, VA: $149,800…