Industrial Design Vice President

Job Responsibilities

• Lead industrial design from concept through production, ensuring high-quality form, function, usability, and brand expression across cards, packaging, spaces, and payment technology.
• Own complex, multi-stakeholder programs (card platforms, refreshes, packaging, spatial rollouts, payment tech), managing dependencies and driving decisions.
• Establish and evolve design principles for physical products and systems, balancing consistency with innovation.
• Apply expertise in manufacturing, materials, CMF, tolerances, and constraints to deliver scalable, feasible solutions.
• Translate research, market signals, and business context into clear design strategies, frameworks, and recommendations that shape roadmaps.
• Champion inclusive, accessible, and ergonomic design for diverse users and contexts.
• Create and oversee high-fidelity prototypes and models to communicate intent, validate usability, and accelerate decisions.
• Partner with Product, Engineering, Research, Risk, Legal, and Operations to meet performance, compliance, security, and lifecycle needs.
• Apply and guide responsible AI use in design (concept exploration, iteration, synthesis, evaluation) while ensuring customer focus, brand alignment, and feasibility.
• Present and defend design strategy to senior leadership, driving alignment and approvals.
• Mentor designers and improve team standards, processes, and documentation to elevate quality and velocity.

• 5+ years in industrial design (or equivalent) focused on improving experiences with physical products and systems, including shipped work.
• Demonstrated ability to lead projects/programs with significant ambiguity, multiple stakeholders, and high customer/brand impact.
• Expert-level capability producing visually compelling and production‑minded design outputs using industry‑standard tools (e.g., Rhino, Key Shot, Solidworks, Adobe Creative Suite; others as applicable).
• Strong track record translating research and insights into strategy, requirements, and measurable design decisions.
• Deep knowledge of manufacturing/materials, including design‑for‑manufacture considerations and iterative refinement from prototype to production.
• Proven application of inclusive design, accessibility, and ergonomics with evidence of customer‑centered outcomes.
• Working knowledge of AI applications in product development – ability to evaluate where AI accelerates discovery, ideation, iteration, and decision support, while maintaining rigor, design intent, and accountability for outcomes.
• Portfolio demonstrating exceptional craft across aesthetic and functional design thinking, with clear problem framing and decision rationale.
• Ability to create high‑impact visualizations and narratives that align cross‑functional partners and influence leadership decisions.
• Strong judgment in applying on‑brand and on‑trend CMF decisions while balancing durability, cost, sustainability, and manufacturing constraints.
• Excellent collaboration skills across disciplines; ability to drive outcomes without relying on formal authority.

• Experience leading design for highly regulated products or environments, with comfort navigating constraints and controls.
• Demonstrated success influencing portfolio‑level direction (patterns, design language systems, standards, governance).
• Experience collaborating with external partners (e.g., manufacturers, vendors, agencies) and managing deliverables/quality.
• Evidence of mentoring, coaching, or informal leadership; experience leading critique and raising team craft.
• Demonstrated flexibility designing across multiple product types and contexts, including card products, packaging systems, spatial/fixture experiences, and payment technology touchpoints.
• Familiarity with AI‑enabled workflows for design and research (e.g., concept generation, prompt‑driven exploration, synthesis/insight acceleration) and the ability to set quality bars and guardrails for their use.
• Knowledge of and curiosity about emerging materials/processes; ongoing learning in manufacturing innovation and sustainability.

We offer a competitive…