Manager, Alterations Trainer

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

We are looking for a national Manager, Alterations Trainer who will be responsible for the skills development of our alterations team members across the U.S. This individual will play a key role in the technical skills assessments of our Alterationists, the recruitment of new team members in partnership with People & Organization, animation of the learning path for the existing population and newcomers and developing the knowledge and agility of the teams in using key digital tools.

The Manager, Alterations Trainer role requires strong knowledge, expertise and practical application ability across alterations techniques including specialized areas like leather, denim, knitwear and high-end pieces. The ability to confidently transmit these skills across various expertise levels through formats including public speaking and one‑on‑one coaching is essential for success in this role. This role will be focused on spending time with alterations team members in boutiques across the U.S., as well as in centralized learning environments.

The Manager, Alterations Trainer will collaborate closely with and be guided by the strategy of the CHANEL & moi team in order to strengthen the CHANEL & moi commitment across Ready‑to‑Wear services.

• Assesses technical and client relationships skills across Alterationist population to map the existing skill levels, identify gaps in head count and skill sets and determine appropriate learning needs and development solutions.
• Partners with Boutique Management and P&O teams in the recruitment process of the new Alterationists, specifically conducting skills evaluations.
• Evaluates Boutique Workshops efficiency, flows and technical equipment, machines and working conditions and coordinates ordering of any necessary elements.
• Develops the knowledge and agility with key digital tools including ACET (After Sales Client Experience Tool), Repair and Alteration App and IFL (Inside Fashion Learning) among the relevant populations.

• Contributes to the building and animation of the learning path, both for existing population and newcomers.
• Transmits the savoir‑faire and the rules to offer the Perfect Fit to guarantee the respect of Creation and harmonize alteration services based on the Global recommendations.
• Animates the technical training sessions and the follow‑up with the Alterationist population.
• Co‑animates and effectively delivers any CHANEL & moi seminars or training sessions on relevant topics across tailoring techniques and client relationships.
• Partners with CHANEL & moi team to help improve the Client Experience and Boutique alteration KPI’s.
• Acts as key point of contact for the alteration savoir‑faire at the Global level and for the Regional Alteration community, providing key feedback to continue to evolve the best learning path.
• Partners with learning and product teams of each boutique to ensure the sharing and retention of knowledge among Alterationists and FAs.
• Completes the Global learning path to continuously develop own level of tailoring expertise and training skills.

• Collaborates with the CHANEL & moi team in the creation of an apprenticeship program and the assessment and the recruitment of Apprentices.
• Forms and maintains strong relationships with key schools.
• Contributes to the creation and…