Research, Vice President- Agentic

Experience Research, Vice President
- Agentic

Brooklyn, NY, United States and 2 more

• Job Identification
• Job Category User Experience Design
• Business Unit Consumer & Community Banking
• Posting Date 08/18/2026, 01:45 PM
• Locations Brooklyn, NY, United States Columbus, OH, United States Plano, TX, United States
• Job Schedule Full time

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As an Experience Research Vice President in the ChaseAI team , you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm.

Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

Job responsibilities

Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation

Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience

Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings

Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team

Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods

Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design

Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design

Demonstrated experience in collaborating with cross‑functional teams, including UX designers, product managers, and developers, to propel customer‑centric decision‑making and inform product prioritization

Experience in designing high
-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns multiple stakeholders

Expert in the latest AI technologies and trends including Claude, ChatGPT, and other LLMs.

Broad skillset with an adaptable, product‑oriented mindset and a love for learning

Strong understanding of technology and/or coding experience with front‑end frameworks (HTML, CSS, React), experience in mobile development (iOS, Android)

Experience in conversation design and/or chatbots

Experience using Figma and Fig Jam

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill…